Important Update
At Prudential Laos, we are committed to enhancing your experience with our digital tools. Over the past years, Pulse by Prudential app has provided you with easy access to personalized health insights and policy management. We truly appreciate your trust and engagement in using Pulse.
Effective 7th March 2025, the Pulse app will no longer be available as we focus on developing new and improved solutions to better serve you in the future. This change allows us to explore more effective way to deliver the support and services you value.
What do you need to do next?
Please continue to manage your policy and access our services through our website and customer service channels.
Need help?
We are here to support you. Please reach out to us at:
- Email: info@prudential.la
- Customer service hotline: +856 21 211 123
Thank you for being a valued part of our community. We look forward to continuing to serve you with enhanced services.
FAQs
I cannot find the Pulse app, what happens?
The Pulse app is no longer available as part of our commitment to enhance your digital experience with faster, simpler services.
Why is Prudential discontinuing the Pulse app?
The Pulse app is being discontinued as part of our commitment to enhance your digital experience with faster, simpler services. This allows us to focus on tools that better meet your needs.
When will the Pulse app no longer be available?
The app will be discontinued effective 7th March 2025.
How can I know the information about the Policy?
You can reach out to us via email at info@prudential.la or call our customer service hotline at 021 211 123 Our support team is here to help you to easily access your policy information.
Additionally, PRUService on Prudential Laos website offers a range of digital policy servicing options. Through PRUService, you can manage your insurance policies, make premium payments, file claims, and access policy details, all designed to save you time and streamline processes.
Is my policy still active?
Please rest assured that this discontinuation of Pulse does not affect the status of your policy.
What will happen to the data I have saved in the Pulse app?
We recommend saving any important data from the app before 7th March 2025. After this date, the app will no longer be accessible.
I had active services on the Pulse app, such as health tracking. What happens to those?
We encourage you to save any data related to active services before the discontinuation date. At this time, we are focusing on enhancing other services to ensure a better experience.
Will there be additional digital tools in the future?
Yes, we are actively working on more innovative solutions to provide you with enhanced digital services. We’ll share updates as they become available.